Saturday, February 02, 2008

CrossLoop - The next generation of tech support

I am thrilled at a new service called CrossLoop. It allows me to access and view the computer screen and use mouse and keyboard on someone else' computer with their permission. Now this technology has already been around, but not in the simple form that I have found this to be in. This is great for quick tech support issues and calls that are just too complicated to explain to the user.

The steps are so simple it's not even funny. It seems to work through firewalls and everything. I have only had one time I didn't seem to work and now that I've tried it some more I'm thinking I just should have tried it again with that user and it would have worked.

Tell the person you want to do the tech support with to go to, click on the Free Download link on the left center side of the page about halfway down. It'll ask them to either Run or Save it (for most users tell them to run it, as they don't know everything about temporary files and where to save programs like this). The program will ask you what language, to approve the EULA, a few other simple things and then conveniently launch the program for the user (as long as they leave the check box checked to do so). Have them click the "Share" tab and give you their access code. You enter it in on your end and have them hit 'connect' while you hit connect too. It may raise a red flag on a firewall but just tell them to accept or unblock. You may to have them disconnect and then reconnect again (you doing the same) the first time to get through the firewall.

At that point their screen will come up on your screen and if they are like most users they'll have some very low resolution set and you'll be on some huge monitor with a high resolution. You'll be able then to walk them through what ever they are working on or take over the computer for them and let them see what you are doing. I had one user report when they were trying to view my huge screen that it took quite a while to update. But for me it isn't or hasn't been a problem!

So far this program has been worth so much to me!!! I'm loving it and it's free, quick and simple and gets through the tons of firewalls that we all have to have enabled. The only downside is, it is connecting to a server so potentially who ever runs CrossLoop could see what you are doing on your computer (which usually isn't an issue for me anyway). Otherwise great program!


At 7:12 PM , Anonymous Anonymous said...

At 7:15 PM , Anonymous Anonymous said...

Oops - sorry about that Jordan. The above comment was to show more :)
I wanted to thank you from all of us at CrossLoop for the neat review and also reassure you that none of the sessions are recorded and furthermore, every session has a 128 bit Blowfish encryption which means every session is private between the two people.
The link above, has more details on our security.
Please feel free to email me if you have any questions.

At 4:50 AM , Blogger otr said...

Work from home theory is fast gaining popularity because of the freedom and flexibility that comes with it. Since one is not bound by fixed working hours, they can schedule their work at the time when they feel most productive and convenient to them. Women & Men benefit a lot from this concept of work since they can balance their home and work perfectly. People mostly find that in this situation, their productivity is higher and stress levels lower. Those who like isolation and a tranquil work environment also tend to prefer this way of working. Today, with the kind of communication networks available, millions of people worldwide are considering this option.

Women & Men who want to be independent but cannot afford to leave their responsibilities at home aside will benefit a lot from this concept of work. It makes it easier to maintain a healthy balance between home and work. The family doesn't get neglected and you can get your work done too. You can thus effectively juggle home responsibilities with your career. Working from home is definitely a viable option but it also needs a lot of hard work and discipline. You have to make a time schedule for yourself and stick to it. There will be a time frame of course for any job you take up and you have to fulfill that project within that time frame.

There are many things that can be done working from home. A few of them is listed below that will give you a general idea about the benefits of this concept.

This is the most common and highly preferred job that Women & Men like doing. Since in today's competitive world both the parents have to work they need a secure place to leave behind their children who will take care of them and parents can also relax without being worried all the time. In this job you don't require any degree or qualifications. You only have to know how to take care of children. Parents are happy to pay handsome salary and you can also earn a lot without putting too much of an effort.

For those who have a garden or an open space at your disposal and are also interested in gardening can go for this method of earning money. If given proper time and efforts nursery business can flourish very well and you will earn handsomely. But just as all jobs establishing it will be a bit difficult but the end results are outstanding.

Freelance can be in different wings. Either you can be a freelance reporter or a freelance photographer. You can also do designing or be in the advertising field doing project on your own. Being independent and working independently will depend on your field of work and the availability of its worth in the market. If you like doing jewellery designing you can do that at home totally independently. You can also work on freelancing as a marketing executive working from home. Wanna know more, email us on and we will send you information on how you can actually work as a marketing freelancer.

Internet related work
This is a very vast field and here sky is the limit. All you need is a computer and Internet facility. Whatever field you are into work at home is perfect match in the software field. You can match your time according to your convenience and complete whatever projects you get. To learn more about how to work from home, contact us today on and our team will get you started on some excellent work from home projects.

Diet food
Since now a days Women & Men are more conscious of the food that they eat hence they prefer to have homemade low cal food and if you can start supplying low cal food to various offices then it will be a very good source of income and not too much of efforts. You can hire a few ladies who will help you out and this can be a good business.

Thus think over this concept and go ahead.


Post a Comment

Subscribe to Post Comments [Atom]

<< Home